What is telemedicine?
Telemedicine allows you to consult with healthcare professionals remotely using secure online platforms. It provides a convenient way to receive medical advice, diagnoses, and treatment without needing to visit a clinic in person.
How do I schedule an appointment?
You can easily schedule an appointment through our online portal or by contacting our office directly. We offer both free consultations and full appointments tailored to your needs.
What if I need to cancel or reschedule my appointment?
If you need to cancel or reschedule your appointment, please notify us at least 24 hours advance. This allows us to accommodate other patients who may need care. Any cancellation fee may apply for late cancellations or missed appointments.
What should I expect during my first consultation?
Your initial consultation will last about 60 minutes. During this time, your provider will discuss your health concerns, review your medical history, and create a personalized treatment plar. If necessary, lab work may be ordered to help guide your treatment.
Are your telemedicine services covered by insurance?
No insurance at all , it’s a cash based practice.
Can I use my Insurance for laboratory studies?
Yes, while our practice operates on a cash-only basis, you may use your insurance for laboratory studies. We can provide you with the necessary lab orders, which you can take to your preferred lab facility. The lab will bill your insurance directly for these services.
What technology do I need for a telemedicine consultation?
You will need a device with internet access, such as a smartphone, tablet, or computer, with a camera and microphone. Ensure your device is updated and connected to a secure Wi-Fi network for the best experience.
How do I access my patient portal?
You can access your personal health records, appointment details, and communicate directly with our healthcare team by logging into our secure patient portal here: [Insert portal link].
What happens if I miss my appointment?
If you miss your appointment, please contact us as soon as possible to reschedule. We understand that things come up and will work with you to find a suitable time for your next consultation. First time cancellation is okay , but there would be a fee of $35 starting from second cancellation onwards.
Can I speak to a healthcare professional outside of normal business hours?
Our telemedicine services offer extended hours, but for emergency situations, please seek immediate medical assistance at your nearest urgent care or emergency room.
Is telemedicine as effective as in-person visits?
Telemedicine is a highly effective option for many healthcare needs, particularly for routine check-ups, follow-up care, consultations, and managing chronic conditions. However, for certain procedures, in-person visits may still be required.
How secure is my personal health information?
We prioritize your privacy and use secure, HIPAA-compliant platforms to ensure your health data remains safe and confidential during online consultations.
How do I prepare for a telemedicine appointment?
Before your appointment, ensure that you have a quiet space, a working device with a camera and microphone, and access to your medical history or any questions you may have for the provider. If it’s your first visit, fill out the necessary forms on the patient portal beforehand.
If you have any additional questions, feel free to contact us directly.